At the Museum of Illusions Manchester, we are committed to making our website and museum as inclusive and accessible as possible for all visitors. This accessibility statement outlines the measures we have taken to ensure accessibility and provides information about any limitations you may encounter during your visit.
This statement was prepared on 5th of December 2024 and is evaluated and updated from time to time.
General Accessibility
- Admission: Complimentary admission will be provided to caregiving companions accompanying a full-paying visitor with additional needs. Assistance dogs are welcome throughout the museum.
- Wheelchair Accessibility: The museum is wheelchair accessible, with an elevator for visitors with mobility challenges. However, certain exhibits, such as those with narrow pathways or elevated platforms (e.g., the Vortex exhibit), may not be fully accessible. Some areas may require physical stability or good physical condition for safe access. The museum is located on the first floor and in the event of an evacuation, designated refuge points are available where guests can wait for the fire brigade.
- Visual Impairments: While we strive to make the museum enjoyable for all visitors, some exhibits rely heavily on visual effects, which may limit enjoyment for visitors with visual impairments. Audio guides and tactile information are available upon request for certain exhibits. Exhibits relying on colour differentiation may not be fully accessible to visitors with colour blindness.
- Some Exhibits are Not Recommended For Visitors With: (i) claustrophobia, vertigo, or motion sickness; (ii) High blood pressure, heart, back, and neck problems, or those recovering from recent surgery; (iii) anxiety disorders, physical or mental instability.
- Hearing Impairments: While the museum’s exhibits are primarily visual, accessibility for deaf and hard-of-hearing visitors is limited. We are actively exploring ways to enhance the experience for all visitors.
- Epilepsy and Photosensitivity: Some exhibits include bright, flashing lights or high-contrast visual effects, which may not be suitable for individuals with epilepsy, photosensitivity or sensory sensitivities. Certain installations are set in dark environments and may not be suitable for individuals with night blindness. Visitors are encouraged to approach these exhibits with caution. Our staff is available to provide guidance and assistance where needed.
Facilities
- Accessible toilets are available on-site.
- There is a family room for baby changing and breastfeeding.
- Working guide and assistance dogs are welcome throughout the museum.
- A quiet area is available for those who may need a break from the sensory-rich environment. Ask a member of staff should you feel overwhelmed and need a break.
- Free tickets for carers are available at the door with valid ID.
On-Site Support
If you require specific assistance during your visit, please let us know in advance or speak to a member of our team upon arrival.
Accessible Parking
Find the nearest accessible car park in the Arndale Centre.
Website Accessibility
We are committed to ensuring that our website is accessible to all users, in line with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you experience any difficulties accessing information on our website, please contact us at [email protected]
Contact Us
We are happy to assist and if the venue is not accessible for your specific needs, please let us know and we will try to make the necessary reasonable adjustments to make your experience as enjoyable as possible. For any questions about accessibility, please contact us in advance of your visit. We are happy to assist you and make your experience as enjoyable as possible.
Feedback
We are always looking to improve accessibility at the Museum of Illusions Manchester. If you have any feedback or suggestions, please feel free to reach out to us using the contact information above.
The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, you may contact the Equality Advisory and Support Service.
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