FAQ

Tickets are available for booking through this website or at the entrance (unless we are at capacity). Tickets purchased on unauthorized websites or through scalpers will not be honored.

Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance. Keep in mind that we do not accept cash payments.

Tickets are not required for children who are ages four and younger. They can enter MOI for free.

As stated in our Terms & Conditions, all tickets are final sale and non-refundable. Additionally, merchandise items cannot be exchanged.

No, food and drinks are not allowed in the museum.

We offer complimentary carers tickets but they cannot be booked in advance. We would recommend booking for the rest of your party online and then on the day, we will admit the carer free of charge after you show our team relevant documentation (for example a government benefit letter, a blue badge or a carers card). Please don’t worry about availability as we will always accommodate carers as long as the rest of your party has a booking.

Yes, we are wheelchair accessible.